MaxHealthy Shipping Policy
Last updated: [August 1, 2025]

Thank you for shopping at LumiaJoy.com. We are committed to delivering MaxHealthy products quickly, safely, and reliably. Here’s everything you need to know about our shipping process.

🚚 1. Shipping Locations
We currently ship to the following regions:

US – Nationwide delivery

Europe – Select countries only (see below)

UK, Ireland, Austria, Norway, Sweden, Switzerland, Denmark, France, Germany, Spain

Other international regions – Coming soon

📌 If you have any questions about international shipping, please contact koutun906@gmail.com before placing an order.

📦 2. Processing Time
Orders are processed within 1-2 business days.
Orders placed on weekends or holidays will be processed the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

🕐 3. Estimated Delivery Time
Destination Delivery Time
3-7 business days within the US
7-15 business days within Europe (select countries)
Delivery times to remote areas may be longer

Please note that delivery times may vary due to carrier delays, customs processing, and holidays.

💰 4. Shipping Costs
Regional Shipping Costs
Free standard shipping on orders over $50 within the US
Flat-rate shipping for orders under $50 within the US: $4.95
Europe: Calculated at checkout based on location and weight

🔍 5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can also track your order using our order tracking page (click here).

📦 6. Shipping Companies
We select trusted shipping partners to ensure timely and secure delivery, including:

USPS / UPS / FedEx (US)

DHL / local postal service (Europe)

📭 7. Shipping Issues
If your package is delayed, lost, or damaged:

Please contact us within 7 days of the estimated delivery date.

Please include your order number and any relevant tracking information.

Email: koutun906@gmail.com

We will work with the shipping company to resolve the issue as quickly as possible.

❗ 8. Incorrect Address Policy
Please carefully check your shipping address before submitting your order. We are not responsible for lost packages due to incorrect or incomplete addresses.

Have questions?
If you have any shipping-related questions, please contact koutun906@gmail.com. Our team is here to help!